Never the twain shall meet? Knowledge strategies for digitalization in healthcare

Yang Zhao and J. Ignacio Canales

Technological Forecasting and Social Change, 2021, vol. 170, issue C

Abstract: This paper explores the formation of knowledge strategies in digitalization of healthcare organizations. Adopting a case study design, we investigate how divergent professional groups including the management team, healthcare professionals and IT engineers in a Chinese hospital come together to develop coherent knowledge strategies during its digital transformation. The findings reveal four phases by which the interplays between the professional groups shaped the knowledge strategies. We systematically analyze the drivers, formation processes and outcomes of the knowledge strategies. Based on the findings, we propose four lessons that may help professional organizations at different stages of digitalization structure knowledge strategies that can stimulate knowledge creation, application, and synthesis. The study advances the understanding of knowledge strategy by emphasizing the interactions between diversified professional groups and the integration of different types of knowledge in achieving organizational goals. It also sheds light on the complexity and dynamics of knowledge strategy in the digitalization process of knowledge-intensive organizations.

Keywords: Knowledge management; Knowledge strategy; Knowledge-intensive organization; Digitalization; Healthcare; Case study (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0040162521003553
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:170:y:2021:i:c:s0040162521003553

DOI: 10.1016/j.techfore.2021.120923

Access Statistics for this article

Technological Forecasting and Social Change is currently edited by Fred Phillips

More articles in Technological Forecasting and Social Change from Elsevier
Bibliographic data for series maintained by Catherine Liu ().