Employers’ and applicants’ fairness perceptions in job interviews: using a teleoperated robot as a fair proxy

Sladjana Nørskov, Malene F. Damholdt, John P. Ulhøi, Morten Jensen, Mia Krogager Mathiasen, Charles M. Ess and Johanna Seibt

Technological Forecasting and Social Change, 2022, vol. 179, issue C

Abstract: This research examines the perceived fairness of two types of job interviews: robot-mediated and face-to-face interviews. The robot-mediated interview tests the concept of a fair proxy in the shape of a teleoperated social robot. In Study 1, a mini-public (n=53) revealed four factors that influence fairness perceptions of the robot-mediated interview and showed how HR professionals’ perception of fair personnel selection is influenced by moral pragmatism despite clear moral awareness of discriminative biases in interviews. In Study 2, an experimental survey (n=242) conducted at an unemployment center showed that the respondents perceived the robot-mediated interview as fairer than the face-to-face interview. Overall, the studies suggest that HR professionals and jobseekers exhibit diverging fairness perceptions and that the business case for the robot-mediated interview undermines its social case (i.e., reducing discrimination). The paper concludes by addressing key implications and avenues for future research.

Keywords: Job interview; Fairness perceptions; Fair proxy; Morality; Robot-mediated interview (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:179:y:2022:i:c:s0040162522001731

DOI: 10.1016/j.techfore.2022.121641

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