Entertainment vs. manipulation: Personalized human-robot interaction between user experience and ethical design

Kathrin Pollmann, Wulf Loh, Nora Fronemann and Daniel Ziegler

Technological Forecasting and Social Change, 2023, vol. 189, issue C

Abstract: A personalized human-robot interaction (HRI) can increase the acceptance of robots through positive effects on the user experience (UX), as well as the user's attitude towards and perception of the robot. From an ethical perspective, however, personalized HRI poses certain risks with regard to autonomy and manipulation of the users. Taking the scenario of a personalized quizmaster robot as an example, this paper combines the user-centered design of a personalized robot behavior with ethical design perspectives. Based on motivation strategies of the robot quiz master, the paper assesses and generalizes which interaction behaviors may be ethically permissible and at the same time enjoyable, engaging and motivating. Balancing the two perspectives of UX and ethical design, we propose transferable recommendations for the design of personalized HRI based on the approach of cascading models of design.

Keywords: Human-robot interaction; User experience; Ethical design, personalization; Design patterns (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:189:y:2023:i:c:s0040162523000616

DOI: 10.1016/j.techfore.2023.122376

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