Retention Strategies of Healthcare Professionals as a Tool for Effective Service Delivery in the Zimbabwean Health Sector

Blessing Kanyumb () and Steven Kayambazinthu Msosa
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Blessing Kanyumb: Durban University of Technology, South Africa

Eurasian Journal of Business and Management, 2020, vol. 8, issue 2, 51-62

Abstract: The poor economic conditions prevailing in Zimbabwe have led to cross-border mobility and irregular migration of healthcare professionals in search of greener pastures in the region and beyond. This problem has affected service delivery and the welfare of patients in the health sector. The aim of this study was to evaluate the retention strategies implemented by a selected hospital and how they affect service delivery. A descriptive, quantitative and cross-sectional study was undertaken to ascertain the perception of 80 healthcare professionals, namely doctors, nurses, midwives and nurse aids using a purposive sampling approach. The reliability of the study was tested using Cronbach’s alpha to ensure internal consistency. The findings of this study showed that there is a significant relationship between retention strategies and service delivery. This implies that management of the health sector should put in place retention strategies to motivate the healthcare professionals, and at the same time, ensuring effective service delivery. This study contributes to the extant literature on retention strategies in the health sector in the developing world where the working and economic conditions are not conducive. Keywords: Human Resources, Retention Strategies, Service Delivery, Health Sector, Healthcare Professionals

Date: 2020
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