A TQM Study: Integrating the Importance‐Performance and Intra‐Organization Impact Analyses

Hesan A. Quazi, Arthur L. Dolinsky and Daniel F. Twomey

American Journal of Business, 1994, vol. 9, issue 1, 17-24

Abstract: Keywords: TQM, Total quality management, Higher education institutions, Importance‐Performance Analysis, Intra‐Organizational Impact Analysis

Date: 1994
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ajbpps:19355181199400001

DOI: 10.1108/19355181199400001

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