Listening to Customers

Michael S. Garver

American Journal of Business, 2001, vol. 16, issue 2, 41-54

Abstract: Keywords: Customer satisfaction surveys, Customer voice, Customer listening tools, Customer performance model

Date: 2001
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ajbpps:19355181200100011

DOI: 10.1108/19355181200100011

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