Family feuds and fading job joy: a study on the mediating role of emotional labour

Binod Kumar Rajak, Punam Singh, Vimal Kumar and S. Srinivas Subbarao

Evidence-based HRM, 2025, vol. 14, issue 4, 714-730

Abstract: PurposeThe concept of the home as a sanctuary and a source of stress relief is a deeply embedded cultural notion. However, instances deviating from this expectation prompt a revaluation of its implications. Our recent investigation explores the association between family incivility (FI) and job dissatisfaction (JD), enriching the dialogue within family and work-related research. Utilizing the conservation of resources (CoR) theory, our study probes the potential mediating role of emotional labour (EL) in the dynamic between FI and JD.Design/methodology/approachTo ensure robustness and reliability in our findings, we engaged 313 participants through a time-lag sampling technique complemented by systematic random sampling (SRS) to reduce biases in data collection.FindingsFindings reveal that FI significantly impacts JD, with EL intensifying this relationship. Results suggest that teachers’ efforts to manage emotions in response to family stressors exacerbate job dissatisfaction. Furthermore, the evidence indicates that the interplay between familial obligations and professional responsibilities creates unique challenges for teachers. The EL required to navigate these dual roles often leads to burnout, further contributing to the deterioration of job satisfaction.Research limitations/implicationsOur research offers valuable insights for policymakers, educational bodies and organizational leaders, aiming to foster environments that mitigate the adverse effects of family incivility on job satisfaction.Originality/valueThe novelty of this study lies in its attempt to model the FI, EL and JD considering complemented by systematic random sampling.

Keywords: Family incivility; Job dissatisfaction; Emotional labour; Mediation; Family feuds; Fading job joy; Conservation of resources theory (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ebhrmp:ebhrm-04-2024-0132

DOI: 10.1108/EBHRM-04-2024-0132

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