Teleworking during the COVID-19 pandemic: a leader-member exchange perspective

Yuhsuan Chang, ChungJen Chien and Li-Fang Shen

Evidence-based HRM, 2022, vol. 11, issue 1, 68-84

Abstract: Purpose - The COVID-19 pandemic has accelerated the process of teleworking and teleworking is expected to be a central feature of workplaces of the future. The present study examines the effect of leader-member exchange (LMX) and perception of loneliness on the relationship between proactive coping and the work productivity of teleworkers during the COVID-19 crisis time. Design/methodology/approach - Using structural equation modeling (SEM), this study the study is based on a survey of 572 teleworkers in Taiwan drawn from a variety of industry sectors. Findings - Through the application of a hypothesized moderated mediation model, the indirect effects of proactive coping on work productivity via LMX are stronger for employees who experience a higher level of perceived loneliness. Research limitations/implications - The results have contributed to current understanding on the success of telework at the individual level and extends research framework of teleworking. Using self-report questionnaire is one of the limitations; however, this was feasible data collection method during COVID-19. Practical implications - Organizations need to provide further training aimed at enhancing proactive coping and dealing with future work challenges in the complex and dynamic workplace. Originality/value - This study is the first among its type to examine proactive coping and job productivity from a LMX during COVID-19.

Keywords: COVID-19; Leader member exchange; Perception of loneliness; Proactive coping; Work productivity; Moderated mediation model (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:eme:ebhrmp:ebhrm-10-2021-0220

DOI: 10.1108/EBHRM-10-2021-0220

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