Employee workplace wellbeing amid disruptions

Dorine Maurice Mattar, Joy Haddad and Celine Nammour

Management Research Review, 2023, vol. 47, issue 5, 785-823

Abstract: Purpose - This study aims to assess the effect of job insecurity, customer incivility and work–life imbalance on Lebanese bank employee workplace well-being (EWW), while investigating the moderating role that positive and negative affect might have. Design/methodology/approach - Quantitative data was collected from 202 respondents and analyzed using structural equation modeling system through IBM SPSS and AMOS. Findings - Results revealed that each of the independent variables has a negative, statistically significant effect on Lebanese bank EWW. The positive affect and the negative one are shown to have a moderating effect that lessens and boosts, respectively, these negative effects. Theoretical implications - The study adds to the literature on EWW while highlighting the high-power distance and collectivist society that the research took place in. Research limitations/implications - Limitations include the sample size that was hoped to be larger, in addition to the self-reporting issue and what it entails in the data collection process. Practical implications - The study has many practical implications, including the validation of a questionnaire in a developing Arab country, hence providing a reliable tool for researchers. HR specialists should lean toward applicants with positive affect, ensuring that their workplace is occupied by members with enhanced resilience. Furthermore, employers should support their employees’ professional growth, thus, boosting their employability during turmoil and consequently making them less vulnerable in times of economic recession. Originality/value - The study’s unique context, depicted in the harsh economic and financial crisis, makes the findings on EWW of a high value.

Keywords: Banking sector; Job insecurity; Customer incivility; Negative affect; Positive affect; Collectivistic culture; Employee workplace well-being; Work–life imbalance (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:mrr-06-2023-0432

DOI: 10.1108/MRR-06-2023-0432

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