Marketing beyond reality: a systematic literature review on metaverse

Sakshi Yadav, Shivendra Kumar Pandey and Dheeraj Sharma

Management Research Review, 2024, vol. 47, issue 7, 1029-1051

Abstract: Purpose - This study aims to answer two significant questions: What are the relative consumer and firm-level effects of marketing through metaverse compared to conventional marketing endeavours? What are the current trends in utilizing the metaverse as reported in the recent literature? Design/methodology/approach - This study uses a systematic literature review methodology, using a Preferred Reporting Items for Systematic Reviews and Meta-Analyses flowchart to synthesize existing research. A total of 35 articles written in English were selected and analysed from two databases, Web of Science and EBSCO Host. Findings - The findings indicate that consumer-level effects of the metaverse include consumer loyalty and brand attachment. The firm-level benefits are decentralization and cost reductions. The paper proposes a framework indicating variables that could attenuate or enhance the association between immersive components of the metaverse and their resultant effects. Originality/value - This study contributes to understanding the role of metaverse in marketing practices related to the marketing mix components. The study conceptualizes a novel framework for the metaverse and its resultant effects.

Keywords: NFTs; Blockchain; Virtual reality; Avatar; Marketing; Metaverse (search for similar items in EconPapers)
Date: 2024
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:mrr-06-2023-0456

DOI: 10.1108/MRR-06-2023-0456

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