Coping with emotional labor: an intervention study

Adam D. Weaver, Joseph A. Allen and Rebekka Erks Byrne

Management Research Review, 2019, vol. 42, issue 9, 1033-1048

Abstract: Purpose - Emotional labor is generally seen as a response to organizational display rules, which seek to guide the employee’s emotional expressions in such a way as to benefit the organization – generally by increasing customer satisfaction and fostering a positive regard for the organization itself. This study aims to investigate the degree to which a workshop intervention providing information about emotional labor and targeting effective coping strategies could have an effect on teachers’ burnout. Design/methodology/approach - Using a sample of educators in primary and secondary schools, participants completed a pre-intervention survey, the training intervention and a post-intervention survey six months after the training. Findings - Findings indicate that helpful coping strategy responses increased from pre-intervention to post-intervention. Regression tests showed the relationships between emotional labor and burnout weakened from time 1 to time 2. Originality/value - These findings suggest that a brief, 60 min, intervention was effective in reducing the strength of the relationship between emotional labor and burnout. Implications for research and practice are discussed.

Keywords: Coping strategies; Teachers; Wellness; Burnout; Emotional labor; Stress; Organizational theory and behavior (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:mrr-07-2018-0259

DOI: 10.1108/MRR-07-2018-0259

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