Organizational attachment in hybrids: identification, commitment and exit/voice/loyalty

Peter Foreman

Management Research Review, 2024, vol. 47, issue 11, 1855-1872

Abstract: Purpose - This study aims to examine member attachment in hybrid identity organizations (HIOs), assessing the distinct effects of identification with respect to two elements (normative and utilitarian) of a hybrid’s identity. Specifically, the author explored how such dual identifications influence commitment and exit/voice/loyalty. Design/methodology/approach - To distinguish the effects of the two identities, the author used the mechanism of identity congruence – the gap between identity perceptions and expectations – as an analog of identification. The models of identity gap, commitment and exit/voice/loyalty were examined via a survey of agricultural cooperative members. Findings - Both the social and economic forms of identity gap were significantly related to commitment and exit/voice/loyalty. In addition, commitment mediated the relationship between identity gap and exit/voice/loyalty. Research limitations/implications - The results demonstrate the distinctive effects of the dual identities and reinforce the importance of delineating such differences when examining identification in hybrid organizations. Practical implications - Managers should recognize the duality inherent in hybrid organizational identification and understand the potential for different outcomes stemming from the separate identities. Originality/value - This study represents the first quantitative examination of an integrated model of dual identification and commitment in HIOs. It is also unique in exploring the exit/voice/loyalty framework as a consequent of identification.

Keywords: Hybrid organization; Organizational identification; Identity congruence; Affective commitment; Exit/voice/loyalty (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:mrr-07-2023-0520

DOI: 10.1108/MRR-07-2023-0520

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