Linking workplace spirituality and adaptive performance through a serial mediation of job satisfaction and emotional labor strategies

Sahar Rana, Ishfaq Ahmed and Gulnaz Shahzadi

Management Research Review, 2021, vol. 45, issue 10, 1354-1371

Abstract: Purpose - Despite growing interest in workplace spirituality (WPS) and its impact on employee behaviors, there is a dearth of literature discussing an underlying mechanism of how it affects adaptive performance. Against this backdrop, this study aims to develop and test a comprehensive model that examined the effects of WPS on adaptive performance through serial mediation of job satisfaction and emotional labor strategies. Design/methodology/approach - Using a multi-stage sampling technique, the data is collected from 390 faculty members of the higher education institutions in two-time lags. Findings - The findings indicate that spirituality practices at the workplace help to increase the adaptive performance of employees through serial mediation of job satisfaction and emotional labor strategies. Research limitations/implications - This study offers important implications to researchers as well as practitioners and highlights the significance of WPS in increasing the adaptive performance of employees. Originality/value - This research is among the initial attempts to assess the impact of WPS on adaptive performance through serial mediation.

Keywords: Organizational behavior; Emotional labor; Workplace spirituality; Deep acting; Surface acting; Serial mediation; Adaptive performance; Emotional labor strategies; Job satisfaction (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:mrr-10-2020-0663

DOI: 10.1108/MRR-10-2020-0663

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