Use of analytic network process in selecting knowledge management strategies

Selçuk Perçin

Management Research Review, 2010, vol. 33, issue 5, 452-471

Abstract: Purpose - In order to maintain competitive advantage, companies need to have and manage successful knowledge management (KM) strategies which are difficult to imitate. However, various critical factors, such as determinants, dimensions, and enablers, which affect the evaluation of a successful KM strategy, have not been systematically investigated. The purpose of this paper is to bridge this gap by providing a good insight into the use of analytic network process (ANP) that is a multi‐criteria, decision‐making methodology in selecting an appropriate KM strategy. Design/methodology/approach - In this study, after the decision criteria of KM strategy are introduced, an ANP model is developed and applied to KM strategy selection problem as a framework to guide KM managers. Findings - First, the comprehensive ANP framework presents a roadmap for successfully selecting an appropriate KM strategy for Turkish manufacturing organizations. Second, as compared to the human‐oriented KM strategy (HKM) and system‐oriented KM strategy (SKM), dynamic KM strategy (DKM) can lead to a more targeted improvement in terms of knowledge transparency, knowledge sharing and communication. Finally, findings demonstrate that the ANP model, with minor modifications, can be useful to all firms in their KM strategy selection decisions. Research limitations/implications - The developed ANP model provides firms with a simple, flexible, and easy to use approach to evaluate KM strategies efficiently. However, ANP is a highly complex methodology and requires more numerical calculations in assessing composite priorities than the traditional analytic hierarchy process (AHP) and hence it increases the effort. Originality/value - While the selection of a suitable KM strategy is an important component of organization's success, very little research has devoted explicit attention to this issue. ANP has the ability to be used as a decision‐making analysis tool since it incorporates feedback and interdependent relationships among decision criteria and alternatives. In addition, it gives valuable information and guidelines which hopefully will help the KM managers to evaluate KM strategies through their organizations in an effective way.

Keywords: Knowledge management; Knowledge management systems; Decision making; Decision support systems; Manufacturing industries; Turkey (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (text/html)
https://www.emerald.com/insight/content/doi/10.110 ... d&utm_campaign=repec (application/pdf)
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eme:mrrpps:v:33:y:2010:i:5:p:452-471

DOI: 10.1108/01409171011041893

Access Statistics for this article

Management Research Review is currently edited by Dr Jay Janney and Prof Lerong He

More articles in Management Research Review from Emerald Group Publishing Limited
Bibliographic data for series maintained by Emerald Support ().