The supply chain as a wholistic system: a case study

Richard H. Priesmeyer, Ray J. Seigfried and Mary Ann Murray
Additional contact information
Richard H. Priesmeyer: St. Mary’s University, One Camino Santa Maria, San Antonio, Texas, USA
Ray J. Seigfried: Christiana Care Health Services, 4755 Stanton-Ogletown Road, Newark, Delaware, USA
Mary Ann Murray: St. Mary’s University, One Camino Santa Maria, San Antonio, Texas, USA

Management & Marketing, 2012, vol. 7, issue 4

Abstract: This article describes new concepts and methods that have successfully been applied to manage quality in a complex medical supply system. It introduces and integrates the concept of wholism, a method called Dialogue, and nonlinear techniques and describes how these approaches are used in combination to improve management of the supply chain. The research problem focused on a continuing inability to increase product availability from a moderately high 95 percent toward an exceptional 100 percent. The research design involved implementing a performance feedback tool for members of the supply chain. The tool revealed the difference between changes in actual and perceived performance and was used to drive discussions on supply chain improvement. The results of this intervention include improvement of product availability, cost reductions in rework, waste and expedited freight charges and important changes in culture from a part-centric view to a collaborative, wholistic view of the supply system.

Keywords: supply chain management; wholism; dialogue; nonlinear; culture. (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.managementmarketing.ro/pdf/articole/283.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eph:journl:v:7:y:2012:i:4:n:1

Access Statistics for this article

Management & Marketing is currently edited by Constantin Bratianu

More articles in Management & Marketing from Economic Publishing House
Bibliographic data for series maintained by Simona Vasilache ().