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Ovidiu-Niculae Bordean, Anca Borza and Zenovia Cristiana Pop
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Ovidiu-Niculae Bordean: Babes-Bolyai University, Cluj-Napoca
Anca Borza: Babes-Bolyai University, Cluj-Napoca
Zenovia Cristiana Pop: Babes-Bolyai University, Cluj-Napoca

Management & Marketing, 2013, vol. 8, issue Special-Issue, 71-78

Abstract: Business excellence strikes as state-of-the-art topics within quality management literature. In the past the focus was on total quality management as the main driver in this field. Nowadays the number of scholars who show an enlarged interest for the implementation of business excellence models has considerably increased. Our study aims to assess the business excellence dimension for a sample of Romanian companies. We had included in this sample 67 companies varying in size, legal type and business sector they were serving. Having as a starting point the European Foundation for Quality Management (EFQM) business model we developed a questionnaire that allowed us to measure nine dimensions of excellence. Some of our preliminary findings are contradictory to the results obtained by researchers in other counties showing a long-term orientation of the Romanian companies. They seem to focus mainly on partnership development, customer orientation and human resources development whereas business results are not emphasized that often. The implications of our findings could be of utterly importance for both scholars and managers as they fill in the existence gap of business excellence in Romania.

Keywords: business excellence; EFQM model; total quality management; Romanian companies. (search for similar items in EconPapers)
Date: 2013
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