Organizational Culture and Employee Work Performance in the County Governments of Kenya

Loise Karithi Makunyi, Duncan Mugambi, Purity Mwirigi and Joseph Bengat

International Journal of Finance, Insurance and Risk Management, 2022, vol. 12, issue 2, 61-73

Abstract: Purpose: With the dynamism in the service industry, organizations are increasingly looking for ways of providing quality services for sustained competitive advantage. However, little attention is paid to what enhances good service delivery in terms of good organizational culture and how it affects employee work performance. The County Governments of Kenya are constitutionally mandated to provide proximate services to the people at the grass root level. However, a large population of citizens still rates most services delivered by the county governments as average or poor. The main purpose of this study was to assess the relationship between organizational culture and employee work performance in the County Governments of Kenya guided by institutional theory. Design/Methodology/Approach: The study adopted the mixed research designs - descriptive and exploratory - and the data were collected using questionnaires with both structured and unstructured questions. Findings: The structural equation model revealed that the coefficient of primal assumptions has positive and significant relationship with employee work performance in the county governments of Kenya (β =.277, .000

Keywords: Artifacts; County Governments of Kenya; Employee Work Performance; Primal assumptions; Values. (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:ers:ijfirm:v:12:y:2022:i:2:p:61-73

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