Human Resources Development and ICT Contribution to the Tourist Destination Competitiveness

Ramona Gruescu, Roxana Nanu and Anca Tanasie

European Research Studies Journal, 2009, vol. XII, issue 4, 87-100

Abstract: The paper envisages aspects concerning identification of the competitive advantage of a tourist destination from a double perspective: the critical contribution of the employees and the ICT impact on promoting and selling the destination. Research methodology includes „bottom to top” analysis of the mentioned indicators. Thus, results include the eficientisation of tourist businesses and destinations due to both human element development and ICT technologies. Two essential basis of the competitive advantage are isolated: differentiation and cost advantage. ICT creates a series of new working types through new applications and its use in management and distribution of key functions such as yield.

Keywords: tourist destination; competitiveness; training and education; information technology (search for similar items in EconPapers)
JEL-codes: L83 O14 O15 (search for similar items in EconPapers)
Date: 2009
References: View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xii:y:2009:i:4:p:87-100

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