Knowledge Retention and Loss in Brazilian Public Administration

Pablo Luiz de Arruda, Clarissa Carneiro Mussi, Adriana Back Koerich, Mirian Oliveira, Sandro Vieira Soares, Thiago Coelho Soares and Jose Baltazar Salgueirinho Osorio de Andrade Guerra

European Research Studies Journal, 2024, vol. XXVII, issue 1, 397-421

Abstract: Purpose: The loss of knowledge poses a significant threat to organizational performance. Thus, this study examines the intricate dynamics of knowledge retention and the mitigation of knowledge loss within the context of a Brazilian national public organization operating in multimodal transportation infrastructure. Design/Methodology/Approach: Using a qualitative approach, we reviewed documents, conducted interviews with managers, and employed observational techniques, subsequently subjecting the gathered data to content analysis and triangulation. Findings: Our investigation unveiled that critical knowledge is lost primarily due to the departure of individuals from the organization or its respective units, coupled with deficiencies in the various stages of the knowledge retention process. Furthermore, we identified environmental, organizational, individual, and technological aspects as notable impediments to the effective execution of knowledge retention initiatives. Practical Implications: Our findings underscore the critical importance of managers understand and address this multifaceted set of aspects surrounding knowledge retention in the realm of public administration. Originality/Value: The value of the research lies in its exploration of how the knowledge retention process can either generate or mitigate knowledge loss within Brazilian public administration.

Keywords: Knowledge retention; knowledge loss; knowledge management; public administration; organizational performance; transportation. (search for similar items in EconPapers)
JEL-codes: H83 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://ersj.eu/journal/3366/download (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xxvii:y:2024:i:1:p:397-421

Access Statistics for this article

More articles in European Research Studies Journal from European Research Studies Journal
Bibliographic data for series maintained by Marios Agiomavritis ().