Analysis οf the Relationship between Perceived Service Performance and Students' Socioeconomic and Demographic Characteristics: A Study of a Private Technical School

Rodrigo Censi, Sandro Vieira Soares, Ivone Junges, Gabriel Oscar Cremona Parma, Rafael Tezza and Jose Baltazar Salgueirinho Osorio de Andrade Guerra

European Research Studies Journal, 2024, vol. XXVII, issue 3, 437-459

Abstract: Purpose: This study analyzed the relationship between service performance and students' socioeconomic and demographic characteristics at a private technical school in Florianópolis. Design/Methodology/Approach: The research was quantitative, descriptive, and survey-type. It used an adapted HEdPERF questionnaire with 35 items. It employed the Osgood semantic differential scale, a final sample of 197 respondents, reliability and fit indices in line with the literature, and analysis using descriptive statistics, ANOVA, and Tukey's post-hoc test. Findings: The results show differences in the perception of course quality according to the variables Shift, Sex, Schooling, Number of children, Semester, and Income of the students. These findings are partially in line with previous literature. On the other hand, results indicate there is no difference in the perception of course quality according to the variables Course, Race, Marital Status, Age, Number of Dependents, and Nature of High School. These findings are partially in line with the reviewed literature. Practical Implications: The findings of this research will enable technical course managers to develop actions focused on the profiles of students who are most critical to service performance. Originality/Value: These findings are partially in line with the reviewed literature.

Keywords: Quality of service; HEdPerf; technical education. (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://ersj.eu/journal/3442/download (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xxvii:y:2024:i:3:p:437-459

Access Statistics for this article

More articles in European Research Studies Journal from European Research Studies Journal
Bibliographic data for series maintained by Marios Agiomavritis ().