Intercultural Competencies of Managers in Podkarpackie Enterprises Employing Ukrainian Workers: Research Insights

Barbara Mazur and Anna Walczyna

European Research Studies Journal, 2025, vol. XXVIII, issue 4, 401-421

Abstract: Purpose: The article aims to examine the assessment of intercultural competencies among managers and Podkarpackie enterprises employing Ukrainian workers. Conducting a comparative analysis allows for identifying the degree of similarities and differences both within the group of managers and across their respective organizations. Design/Methodology/Approach: The research procedure employed the method of critical analysis of scientific publications concerning managerial competencies in the context of managing foreign employees, as well as the diagnostic survey method using structured interviews conducted with managers of Podkarpackie enterprises employing workers from Ukraine. The research tool was a questionnaire developed based on an intercultural competence model. Findings: The obtained results indicate a partial consistency between the three competencies identified as key for organizations and those declared as the three most developed personal competencies. The greatest alignment was observed in the areas of intercultural communication and emotional management, which may suggest their central importance in the practice of intercultural management. The analysis also revealed significant competency gaps in coping with uncertainty and understanding the behavior of foreign partners. Although these competencies were recognized as important for organizations, they were much less frequently declared as well-developed by the respondents themselves. Practical Implications: The analysis revealed significant competency gaps in the areas of coping with uncertainty and understanding the behavior of foreign partners. Although these competencies were recognized as important for organizations, they were much less frequently declared as well-developed by the managers themselves. This discrepancy indicates the need for targeted development initiatives that could enhance managerial effectiveness in the context of the volatility and complexity of contemporary international markets. Originality/Value: The study identifies the competence gap in intercultural competencies between managers and enterprises of medium and large companies in the Podkarpackie region employing workers from Ukraine.

Keywords: Intercultural competencies; Ukrainian workers; managers; enterprises in the Podkarpackie region. (search for similar items in EconPapers)
JEL-codes: M14 O15 Q56 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xxviii:y:2025:i:4:p:401-421

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