Human Resource Management in a Tourism Enterprise

Agnieszka Wartecka-Wazynska, Jan Sikora, Stanislaw Luniewski and Mikolaj Jalinik

European Research Studies Journal, 2025, vol. XXVIII, issue 4, 459-475

Abstract: Purpose: The operations of tourism enterprises involve the provision of services that meet the needs of tourists. These services primarily include transportation, accommodation, catering, recreational, and informational services. They are delivered directly by personnel, making effective human resource management particularly important. The purpose of this article is to present a model that organizes human resource management instruments according to the classical management functions: planning, organizing, motivating, and controlling, with a focus on their application in tourism enterprises. Design/Methodology/Approach: The study is based on the analysis of secondary sources, including scientific literature, reports from empirical studies, and online materials. The methodological approach involved the critical analysis and synthesis of existing knowledge, allowing the development of a coherent conceptual model of human resource management in tourism enterprises. Findings: The analysis showed that human resource management in tourism enterprises requires a system of interrelated instruments, including job analysis, recruitment and selection, motivation, training, performance evaluation, promotion, and employee relations. The proposed model demonstrates how these instruments can be organized according to the four classical management functions to ensure effective personnel management and improve organizational performance. Practical Implications: The theoretical model has practical value for managers in tourism enterprises. It can support the design and implementation of human resource strategies, improve employee motivation, enhance service quality, and contribute to achieving organizational goals such as customer satisfaction and business profitability. Originality/Value: This article contributes to the systematic understanding of human resource management in tourism enterprises by providing a structured model based on classical management functions. It offers both theoretical insight and practical applicability, filling a gap in the literature where HRM instruments are often presented inconsistently.

Keywords: Tourism; human resources; management; concept; theory. (search for similar items in EconPapers)
JEL-codes: J53 L83 L84 M54 M59 (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ers:journl:v:xxviii:y:2025:i:4:p:459-475

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