When Paying Bills, Low-Income Consumers Incur Higher Costs

Ying Lei Toh

Payments System Research Briefing, 2021, issue November 23, 2021, 7

Abstract: Low-income consumers are more likely to pay bills using costlier payment methods, even when they have access to cheaper bank account-based methods. Digital exclusion, cash flow constraints, and lack of trust in or familiarity with electronic payment methods may explain low-income consumers’ reliance on costlier bill payment methods.

Keywords: Bill payments; Payments; Consumers (search for similar items in EconPapers)
Date: 2021
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