Technology Support in Business Planning: Automation, Augmentation, and Human Centricity

Niels van Hove

Foresight: The International Journal of Applied Forecasting, 2020, issue 58, 43-48

Abstract: In his 2019 Foresight article, Niels van Hove examined eight technological hurdles that must be overcome to enable autonomous or "lights out" supply-chain planning. He reasoned that to support such planning we need to implement a third wave of integrated supply-chain planning software. In this article, Niels argues that these technological advances can lead to either (a) planning process and decision automation, or (b) planning and decision augmentation. Process automation replaces human action with technology while cognitive automation replaces human decision making with technology. On the other hand, augmentation-expanding supply-chain knowledge with insights, predictions, and recommendations-maintains human centricity in the decision- making process. Although third-wave supply-chain software could cover all these elements, Niels believes that human centricity is critical, and that decision augmentation should be the more desirable form for business planning.

Date: 2020
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