Value Co-Creation between Public Service Organizations and the Private Sector: An Organizational Capabilities Perspective

Jonathan Rösler, Tobias Söll, Louise Hancock and Thomas Friedli
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Jonathan Rösler: Institute of Technology Management, University of St. Gallen, 9000 St. Gallen, Switzerland
Tobias Söll: Institute of Technology Management, University of St. Gallen, 9000 St. Gallen, Switzerland
Louise Hancock: Institute of Technology Management, University of St. Gallen, 9000 St. Gallen, Switzerland
Thomas Friedli: Institute of Technology Management, University of St. Gallen, 9000 St. Gallen, Switzerland

Administrative Sciences, 2021, vol. 11, issue 2, 1-20

Abstract: Theoretically based on public service logic (PSL), this paper explores the barriers and capabilities surrounding public sector value co-creation with private sector organizations in the context of digital transformation. Specifically, value co-creation efforts at a large public transport and rail infrastructure provider are examined from multiple perspectives using an exploratory case study approach. Based on qualitative interview data, six barriers that hinder value co-creation in public service ecosystems and five corresponding organizational capabilities required to overcome them are identified. The study contributes to the field of public management research by shedding light on the concept of value co-creation in public-private sector digitalization collaborations.

Keywords: value co-creation; barriers; organizational capabilities; digital transformation; service innovation; public sector innovation (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2021
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