The Impact of Good Governance on the People’s Satisfaction with Public Administrative Services in Vietnam

Nguyen Ba Chien and Nguyen Nghi Thanh
Additional contact information
Nguyen Ba Chien: Department of Refrigeration and Air-Conditioning Engineering, Hanoi University of Home Affairs, 36 Xuan La, Tay Ho, Hanoi 03000, Vietnam
Nguyen Nghi Thanh: Department of Refrigeration and Air-Conditioning Engineering, Hanoi University of Home Affairs, 36 Xuan La, Tay Ho, Hanoi 03000, Vietnam

Administrative Sciences, 2022, vol. 12, issue 1, 1-12

Abstract: The State of Vietnam continues to show the cumbersome, limited effectiveness of the public sector and the widespread corruption of public servants. Yet, it has been endeavoring to renovate national governance in the direction of good governance to improve the quality of public services to meet the requirements of an increasingly high level of education and social life democratization. Since 2018, the Vietnamese government has been applying the Satisfaction Index of Public Administrative Services (SIPAS) to measure people’s satisfaction with administrative services. This fact has received full attention from scientists, and there have been many studies on this issue. Therefore, this study has explored the impact of good governance on people’s satisfaction with administrative services by employing some variables of the SIPAS scale, including five dependent variables, namely: accessibility; administrative procedures; civil servants’ ethics and capacity; the results of the procedure settlement; the reception and handling of comments, feedback, and recommendations; and an independent variable, namely the people’s satisfaction, to add more evidence to previous studies and enrich the research literature. This study has been conducted through a cross-sectional survey using an intentional sampling technique ( n = 500). The multivariate linear regression analysis technique was applied to prove the hypotheses. According to the research findings, all independent variables have a positive and significant relationship with the dependent variable. They imply that good governance initially has positive and significant effects on the Vietnamese people’s satisfaction level.

Keywords: public administrative services; civil servants; good governance; satisfaction; Vietnamese government (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2076-3387/12/1/35/pdf (application/pdf)
https://www.mdpi.com/2076-3387/12/1/35/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jadmsc:v:12:y:2022:i:1:p:35-:d:752606

Access Statistics for this article

Administrative Sciences is currently edited by Ms. Nancy Ma

More articles in Administrative Sciences from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().