Prevalence and Consequences of Verbal Aggression among Bank Workers: A Survey into an Italian Banking Institution

Daniela Acquadro Maran, Antonella Varetto, Cristina Civilotti and Nicola Magnavita
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Daniela Acquadro Maran: Department of Psychology, Università di Torino, 10124 Torino, Italy
Antonella Varetto: Clinical Psychology Unit, Città della Scienze e della Salute, Corso Bramante 88, 10126 Torino, Italy
Cristina Civilotti: Department of Psychology, Università di Torino, 10124 Torino, Italy
Nicola Magnavita: Department of Woman, Child & Public Health Sciences, Fondazione Policlinico Universitario A. Gemelli IRCCS, 00168 Rome, Italy

Administrative Sciences, 2022, vol. 12, issue 3, 1-13

Abstract: Robberies and other violent acts by strangers and intruders are common in banks, which can lead to post-traumatic stress disorder in employees. However, the literature indicates that more subtle and less measurable forms of violence, such as psychological violence, can also cause discomfort among employees. The aim of the present work is to investigate the prevalence of verbal aggression and its consequences among 311 Italian bank employees. A self-administered questionnaire was completed by 197 employees. The results showed a high prevalence of verbal aggression in the sample. It is important to investigate and find the causes and effects of verbal aggression in order to understand the phenomenon in this workplace. Cases of verbal aggression need to be prevented and responded to appropriately. In addition, it should be noted that the effects of verbal aggression do not only affect the victim, but also the workplace, as productivity decreases, and the feeling of a safe environment is missing.

Keywords: workplace violence; verbal aggression; bank employees (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
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