Supervisor Support, Self-Efficacy, and Employee Performance: The Mediating Role of Office De-Clutter

Farida Saleem (), Muhammad Imran Malik and Awais Qasim
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Farida Saleem: Department of Management, College of Business Administration, Prince Sultan University, Riyadh 11586, Saudi Arabia
Muhammad Imran Malik: Department of Management Sciences, COMSATS University Islamabad, Attock 43600, Pakistan
Awais Qasim: Department of Management, Lincoln University College, Petaling Jaya 47301, Malaysia

Administrative Sciences, 2022, vol. 12, issue 4, 1-16

Abstract: The study aims to test the impact of social support from supervisors and self-efficacy on employee performance through office de-clutter (a mediator) in banks. During the COVID-19 pandemic, the supporting factors (social support and self-efficacy) to de-clutter for maintaining employee performance is a novel contribution to the literature and is supported by the social exchange theory—SET. The employee’s performance can be maintained with lower levels of office clutter (de-clutter). The office clutter can be managed through the availability of managerial social support and employee self-efficacy. The impact of supervisor support and self-efficacy on employee performance is examined through the lens of the social exchange theory. A cross-sectional and quantitative study was conducted with 202 primary responses from bank employees. The responses were recorded using closed-ended questionnaires. A response rate of 73.9% was achieved. Reliability and validity were assessed using Cronbach’s alpha scores and AVE, respectively. PLS-SEM was used as a data analysis and hypotheses testing technique. The results revealed that supervisors’ social support and self-efficacy significantly and positively affect employee performance. Moreover, supervisors’ social support and self-efficacy helped in office de-clutter, further ensuring better performance.

Keywords: bank employees; performance; supervisors’ support; office de-clutter; self-efficacy; social exchange theory; COVID-19 (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2022
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