Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

Saleh Fahed Alkhatib () and Rahma Asem Momani
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Saleh Fahed Alkhatib: Faculty of Business Studies, Arab Open University, Amman 11953, Jordan
Rahma Asem Momani: Business Administration Department, Faculty of Business, Yarmouk University, Irbid 21163, Jordan

Administrative Sciences, 2023, vol. 13, issue 2, 1-25

Abstract: This study aims to analyze the relationship between supply chain resilience (SCR) practices and operational performance and the moderating role of digital technologies in Jordanian manufacturing firms. A descriptive-analytical approach was adopted using a questionnaire based on the study model and previous related literature. Four hundred supply chain (SC)-related managers within seventy-one firms were reached to collect the needed data; three hundred and seventy-two complete questionnaires were analyzed. The results revealed that the level of SCR practices and operational performance was high; SCR (with its sub-dimensions: SC agility (SCA), SC flexibility (SCF), and SC collaboration (SCC)) had a significant positive relationship with operational performance; and the appropriate use of digital technologies had a significant moderating impact on the aggregate level of the SCR–operational performance relationship. Finally, research limitations, practical implications, and future research conclude this study.

Keywords: supply chain resilience; supply chain agility; supply chain flexibility; supply chain collaboration; operational performance; manufacturing firms; digital technologies (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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