Enhancing Innovation Performance in the Hotel Industry: The Role of Employee Empowerment and Quality Management Practices

Samer M. Al-Sabi, Mukhles Al-Ababneh, Mousa A. Masadeh and Ibrahim A. Elshaer ()
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Samer M. Al-Sabi: Management Department, College of Business Administration, King Faisal University, Al-Ahsa 31982, Saudi Arabia
Mousa A. Masadeh: Hotel and Tourism Department, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Ma’an 71111, Jordan
Ibrahim A. Elshaer: Management Department, College of Business Administration, King Faisal University, Al-Ahsa 31982, Saudi Arabia

Administrative Sciences, 2023, vol. 13, issue 3, 1-17

Abstract: This research investigates employee empowerment’s role in the relationship between quality management practices (QMPs) and innovation performance at five-star hotels in Jordan. A total of 400 workers who work in five-star hotels in Jordan were given a questionnaire with 29 questions that measured QMPs, employee empowerment, and innovation performance. The obtained data were analyzed by PLS-SEM. The results show that quality policy (QP) has an insignificant influence on employee empowerment and innovation performance, while quality commitment (QC) and quality education and training (QET) have a positive and significant influence on employee empowerment and innovation performance. The results also reveal that employee empowerment has a positive influence on innovation performance. Finally, employee empowerment as a mediator variable was not working on the relationship between QP and innovation performance but showed a significant role as a partial mediator between QC and innovation performance as well as QET and innovation performance. Discussion, theoretical and managerial implications for future research, and limitations are presented.

Keywords: empowerment; hotel industry; innovative performance; quality management practices; structural equation modeling (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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