Rebuilding the Workplace in the Post-Pandemic Age through Human Capital Development Programs: A Moderated Mediation Model

Najib Bouzakhem (), Panteha Farmanesh, Pouya Zargar, Muhieddine Ramadan, Hala Baydoun, Amira Daouk and Ali Mouazen
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Najib Bouzakhem: Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon
Panteha Farmanesh: Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey
Pouya Zargar: Department of Business Management, Girne American University, North Cyprus, Kyrenia 99300, Turkey
Muhieddine Ramadan: MBA Department, Lebanese International University, Beirut 1600, Lebanon
Hala Baydoun: MBA Department, Lebanese International University, Beirut 1600, Lebanon
Amira Daouk: Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon
Ali Mouazen: Management & International Management Department, Lebanese International University, Bekaa 1600, Lebanon

Administrative Sciences, 2023, vol. 13, issue 7, 1-19

Abstract: Because of the COVID-19 pandemic, the world has experienced major technological and procedural changes that will continue in the post-pandemic age. For this reason, firms are expected to learn from such an unprecedented experience and ensure that the managerial and workforce practices in the post-pandemic period are directed toward rebuilding and reinventing the workplace. Within the scope of the research topic: “Diversity, Innovations, and Entrepreneurship in Post-crisis Periods”, this study accentuates the positive impact of human capital development programs in enhancing employee performance. Moreover, the roles of resilience, empowerment, and mimetic isomorphism are analyzed to better enable firms to learn from their past experience and develop practices that fit the agile environment. A questionnaire was administered targeting 370 employees in 12 SMEs in Lebanon. A conditional analysis was used to test the hypotheses through SPSS, PROCESS. The results of this study showed that the deployment of developmental programs is deemed indispensable for enhancing the performance of SME employees and helping them overcome the challenges posed by the pandemic through empowerment and resilience. This study can be useful for academics who might benefit from its theoretical implications and prospective directions for future analyses. Moreover, its results can also be helpful for practitioners, specifically managers of SMEs who are seeking to reinvent their workplace in a responsive way in the post-pandemic age.

Keywords: post-pandemic; human capital development; employee resilience; employee empowerment; employee performance; mimetic isomorphism (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2023
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