Driving Digital Transformation in Lima’s SMEs: Unveiling the Role of Digital Competencies and Organizational Culture in Business Success

Lorena Espina-Romero (), Raquel Chafloque-Céspedes, Jorge Izaguirre Olmedo, Rossmery Albarran Taype and Angélica Ochoa-Díaz
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Lorena Espina-Romero: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Raquel Chafloque-Céspedes: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Jorge Izaguirre Olmedo: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Rossmery Albarran Taype: Escuela de Posgrado, Universidad San Ignacio de Loyola, Lima 15024, Peru
Angélica Ochoa-Díaz: Group “Research on Digitalization and Digital Transformation of Organizations”, Lima 15024, Peru

Administrative Sciences, 2025, vol. 15, issue 1, 1-20

Abstract: This study examines the impact of digital competencies (DCs) and organizational culture (OC) on digital transformation (DT) in small and medium-sized enterprises (SMEs) in metropolitan Lima. Using a non-experimental and cross-sectional design, 307 business owners were surveyed using a previously validated questionnaire. Data were analyzed through partial least squares structural equation modeling (SEM-PLS). The results show that DCs have a direct and significant impact on DT, being the main driver of this process. Additionally, OC acts as a partial mediator between DCs and DT, although its influence is lesser, compared with DCs. The study highlights the importance of DCs in driving digitalization in SMEs, while OC facilitates, although does not solely determine, the success of the digital transformation process. Despite the limitations and the cross-sectional nature of the study, the findings provide valuable insights for SMEs in emerging economies and offer a basis for future research on the factors influencing digital transformation in similar contexts.

Keywords: digital competencies; organizational culture; digital transformation; SMEs; SEM; emerging economy; technological innovation; mediation (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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