Assessing the Impact of Digital Tools on the Recruitment Process Using the Design Thinking Methodology

Danijela Magdalenić () and Ljerka Luić
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Danijela Magdalenić: Postgraduate Studies, University North, 48000 Koprivnica, Croatia
Ljerka Luić: Postgraduate Studies, University North, 48000 Koprivnica, Croatia

Administrative Sciences, 2025, vol. 15, issue 4, 1-17

Abstract: This study explores the information–communication discourse in modern recruitment by applying the Design Thinking (DT) methodology to enhance employee selection and integration strategies. By incorporating digital tools and empathetic approaches, this study examines innovative practices that improve candidate experience and ensure alignment with organizational culture. This study follows the DT framework, encompassing empathy, problem definition, and ideation, with a research sample including candidates, employees, and HR professionals. Methods such as desk research, interviews, diary methods, and P/C matrix diagonalization, supported by original metrics, assess the effectiveness of these approaches. The findings highlight that digital tools, particularly gamification and online assessments, significantly enhance recruitment quality, increase efficiency, reduce hiring time, and improve cultural alignment. Additionally, this study develops informational constructs of knowledge, skills, and attitudes, offering deeper insights into key factors for successful hiring. By integrating new media and technological solutions, this research contributes to transforming traditional recruitment practices into more candidate-centred processes. Further evaluation through complementary studies is recommended to determine the long-term impact of digital tools on recruitment outcomes and employee selection success.

Keywords: design thinking; recruitment; information–communication discourse; digital tools; informational constructs (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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