Beyond Financial Metrics: A Systematic and Bibliometric Review of Hotel Business Performance

Carlos Sampaio (), Mónica Régio and João Renato Sebastião
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Carlos Sampaio: School of Business, Law and Tourism, Instituto Politécnico de Castelo Branco, Polytechnic University, 6000-084 Castelo Branco, Portugal
Mónica Régio: School of Education, Instituto Politécnico de Castelo Branco, Polytechnic University, 6000-084 Castelo Branco, Portugal
João Renato Sebastião: School of Business, Law and Tourism, Instituto Politécnico de Castelo Branco, Polytechnic University, 6000-084 Castelo Branco, Portugal

Administrative Sciences, 2025, vol. 15, issue 5, 1-22

Abstract: Hotel business performance has been traditionally measured through financial metrics. Nevertheless, recent research emphasizes the increasing relevance of non-financial metrics such as sustainability, stakeholder perceptions, and strategic management practices. This study assesses the evolution of the measurement of hotel business performance within the scientific literature to identify trends and theoretical frameworks that shape performance measurement. The methodological approach employs qualitative and quantitative analysis, through a bibliometric analysis, to track the development of performance metrics in the field. The findings suggest that the assessment of hotels’ business performance shifted from the use of pure financial metrics to a more integrated perspective, including factors such as social responsibility, customer satisfaction, and sustainability. Furthermore, external factors such as economic crises could also significantly influence hotel performance. Future research should further explore the role of technology and regional variations in shaping hotel business success.

Keywords: business performance; financial performance; hotel industry (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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