From Crisis to Opportunity: Digital Transformation, Digital Business Models, and Organizational Resilience in the Post-Pandemic Era

António Cardoso (), Jorge Figueiredo, Isabel Oliveira and Margarida Pocinho
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António Cardoso: Faculty of Humanities and Social Sciences, Fernando Pessoa University, 4249-004 Porto, Portugal
Jorge Figueiredo: Centro Universitário Lusíada—Norte (Campus do Porto), Universidade Lusíada, 1349-001 Lisboa, Portugal
Isabel Oliveira: Faculty of Economics and Business Sciences, Lusíada University of Porto, 4100-348 Porto, Portugal
Margarida Pocinho: ESTeSC-Coimbra Health School, Instituto Politécnico de Coimbra, 3045-093 Coimbra, Portugal

Administrative Sciences, 2025, vol. 15, issue 6, 1-31

Abstract: This study investigates how digital transformation, digital culture, innovation capabilities, and organizational resilience influence organizational performance in the post-pandemic era. Grounded in Resilience Theory, the Dynamic Capabilities Framework, and Organizational Learning, this research analyzes how digital capabilities—such as innovation, digitalization, telework, and investment strategies—influence organizational performance. Data were collected through a structured online survey with 320 valid responses from decision-makers across various sectors. Using descriptive statistics, Pearson correlations, and multiple linear regression analysis, the results reveal that innovation, organizational resilience, and investment strategies are significant predictors of performance, together explaining over 52% of its variance. Interestingly, while digitalization correlates strongly with innovation and strategic adaptation, its direct effect on performance was not statistically significant in the regression model. These findings underscore the importance of an integrated approach to digital transformation and resilience-building strategies for navigating crises and fostering long-term performance. The study contributes to the literature on digitalization, crisis response, and strategic management, offering practical insights for managers and policymakers committed to strengthening organizational adaptability in the post-pandemic era.

Keywords: crises management; innovation; digital transformation; business strategy; organizational resilience; post-pandemic era (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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