The Importance of Emotional Intelligence in Managers and Its Impact on Employee Performance Amid Turbulent Times

Madonna Salameh-Ayanian, Natalie Tamer and Nada Jabbour Al Maalouf ()
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Madonna Salameh-Ayanian: Business School, Holy Spirit University of Kaslik, Jounieh P.O. Box 446, Lebanon
Natalie Tamer: Business School, Holy Spirit University of Kaslik, Jounieh P.O. Box 446, Lebanon
Nada Jabbour Al Maalouf: Business School, Holy Spirit University of Kaslik, Jounieh P.O. Box 446, Lebanon

Administrative Sciences, 2025, vol. 15, issue 8, 1-19

Abstract: In crisis-stricken economies, leadership effectiveness increasingly hinges not on technical expertise alone but on emotional competence. While emotional intelligence (EI) has been widely acknowledged as a catalyst for effective leadership and employee outcomes, its role in volatile and resource-scarce contexts remains underexplored. This study addresses this critical gap by investigating the impact of five core EI dimensions, namely self-awareness, self-regulation, motivation, empathy, and social skills, on employee performance amid Lebanon’s ongoing multidimensional crisis. Drawing on Goleman’s EI framework and the Job Demands–Resources theory, the research employs a quantitative, cross-sectional design with data collected from 398 employees across sectors in Lebanon. Structural Equation Modeling revealed that all EI dimensions significantly and positively influenced employee performance, with self-regulation (β = 0.485) and empathy (β = 0.361) emerging as the most potent predictors. These findings underscore the value of emotionally intelligent leadership in fostering productivity, resilience, and team cohesion during organizational instability. This study contributes to the literature by contextualizing EI in an under-researched, crisis-affected setting, offering nuanced insights into which emotional competencies are most impactful during prolonged uncertainty. Practically, it positions EI as a strategic leadership asset for crisis management and sustainable human resource development in fragile economies. The results inform leadership training, policy design, and organizational strategies that aim to enhance employee performance through emotionally intelligent practices.

Keywords: emotional intelligence; leadership; employee performance; organizational resilience; crisis management (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
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