From Algorithms to Altruism: Mapping the Human-Tech Synergy for Sustainable Workplaces Through Artificial Intelligence (AI), Innovative Work Behavior, Leader-Member Exchange, Organizational Citizenship Behavior and Role Clarity

Muhammad Asif Zaheer, Temoor Anjum, Azadeh Amoozegar and Petra Heidler ()
Additional contact information
Muhammad Asif Zaheer: University Institute of Management Sciences, PMAS-Arid Agriculture University Rawalpindi, Rawalpindi 44000, Pakistan
Temoor Anjum: University Institute of Management Sciences, PMAS-Arid Agriculture University Rawalpindi, Rawalpindi 44000, Pakistan
Azadeh Amoozegar: Faculty of Education and Liberal Arts, INTI International University, Nilai 71800, Negeri Sembilan, Malaysia
Petra Heidler: Institute International Trade and Sustainable Economy, IMC University of Applied Sciences, 3500 Krems, Austria

Administrative Sciences, 2025, vol. 15, issue 9, 1-22

Abstract: Corporate team unity and role clarity are crucial for organizational success and human resources. This study examines how job clarity affects employee performance and innovative work behavior (IWB) via organizational citizenship behavior (OCB). Additionally, to determine how artificial intelligence (AI) information and leader-member exchange (LMX) moderate the relationship between job clarity, IWB, and employee performance. This research focused on Pakistan’s Federal Capital Territory (FCT) Islamabad, and Punjab province’s IT sectors. The self-administered questionnaire received data from 555 IT professionals. The suggested model was tested using Smart PLS structural equation modeling. Results showed that job clarity and OCB significantly improve IWB and employee performance. Role clarity, IWB, and employee performance are partly mediated by OCB. In addition, LMX adversely moderates the relationship between job clarity and IWB and employee performance, but not AI information. Emphasis is primarily placed on elucidating the respective roles of the employees in order to ensure that they are aware of the expectations placed upon them. Consequently, they are able to demonstrate task performances that are not stipulated in their job descriptions but directly relate to their performance improvement. The current study reveals that human resources (HR) and management should prioritize job clarity and OCB to boost individual performance and IWB.

Keywords: education quality; education policy; developing countries; learning opportunities; innovation; leader-member exchange; employee performance (search for similar items in EconPapers)
JEL-codes: L M M0 M1 M10 M11 M12 M14 M15 M16 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2076-3387/15/9/339/pdf (application/pdf)
https://www.mdpi.com/2076-3387/15/9/339/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jadmsc:v:15:y:2025:i:9:p:339-:d:1736796

Access Statistics for this article

Administrative Sciences is currently edited by Ms. Nancy Ma

More articles in Administrative Sciences from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().