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Strategy Implementation Style and Public Service Effectiveness, Efficiency, and Equity

Rhys Andrews (), Malcolm J. Beynon () and Elif Genc ()
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Rhys Andrews: Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK
Malcolm J. Beynon: Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK
Elif Genc: Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK

Administrative Sciences, 2017, vol. 7, issue 1, 1-19

Abstract: Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.

Keywords: strategy; implementation; performance; public sector; quantitative analysis; fuzzy clustering (search for similar items in EconPapers)
JEL-codes: M M0 M1 M10 M11 M12 M14 M15 M16 L (search for similar items in EconPapers)
Date: 2017
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