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Evolving Government Information Processes for Service Delivery: Identifying Types & Impact

Roel Heijlen (), Joep Crompvoets (), Geert Bouckaert () and Maxim Chantillon ()
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Roel Heijlen: KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium
Joep Crompvoets: KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium
Geert Bouckaert: KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium
Maxim Chantillon: KU Leuven Public Governance Institute, KU Leuven, 3000 Leuven, Belgium

Administrative Sciences, 2018, vol. 8, issue 2, 1-14

Abstract: The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government information processes are evolving. This article aims to bring insight into these evolutions by creating a typology. Based on the typology, the paper further reflects on the impact these evolutions have on the processes and creation, delivery and improvement of public service.

Keywords: government information; process evolutions; service delivery; typology; intergovernmental data sharing; big data; open data (search for similar items in EconPapers)
JEL-codes: M M0 M1 M10 M11 M12 M14 M15 M16 L (search for similar items in EconPapers)
Date: 2018
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