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Local Food Shopping: Factors Affecting Users’ Behavioural E-Loyalty

Maria Francisca Blasco Lopez (), Nuria Recuero Virto () and Sonia San-Martín ()
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Maria Francisca Blasco Lopez: Organización de Empresas y Marketing, Complutense University, 28003 Madrid, Spain
Nuria Recuero Virto: Organización de Empresas y Marketing, Complutense University, 28003 Madrid, Spain
Sonia San-Martín: Economía y Administración de Empresas, Burgos University, 09001 Burgos, Spain

Administrative Sciences, 2018, vol. 8, issue 3, 1-20

Abstract: While most research on electronic commerce has focused on customer behaviour according to websites’ functional tasks, consumers are influenced by many other factors such as website content and design, especially in online food shopping. This is the first study that aims to examine which variables best explain satisfaction and behavioural e-loyalty (to return to the website and purchase) regarding online local food shopping. It empirically tested a model with a local food e-commerce website using a sample of 305 real e-buyers. The partial least squares structural equation modeling (PLS-SEM) technique was used to estimate the structural relationships. The findings revealed that all the tasks of a website could be strategically designed to enhance users’ loyalty, and stressed the importance of measuring how all website features jointly influence perceived flow and control. This study makes a significant contribution to the consumer literature that deals with local food websites, a subject which is currently under-researched, and the eventual impact on behavioural e-loyalty.

Keywords: local food; e-commerce; behavioural e-loyalty; purchase intentions; revisit intentions; satisfaction; website; PLS-SEM (search for similar items in EconPapers)
JEL-codes: M M0 M1 M10 M11 M12 M14 M15 M16 L (search for similar items in EconPapers)
Date: 2018
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