Assessing Citizens’ Attitudes and Intentions to Adopt E-Government Services: A Roadmap toward Sustainable Development

Yongrong Xin, Azer Dilanchiev, Madad Ali, Muhammad Irfan () and Yangxiao Hong
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Yongrong Xin: Business School, Jiangsu Open University, Nanjing 210036, China
Madad Ali: School of Economics and Management, Qujing Normal University, Qujing 655011, China
Yangxiao Hong: School of Ethnology, North Minzu University, Yinchuan 750030, China

Sustainability, 2022, vol. 14, issue 22, 1-15

Abstract: Technological advances have ushered in the era of “e-services.” Scientists and academics are trying to determine how e-services affect citizens’ lives, satisfaction, and future service quality. As e-government emerges, this knowledge leads to improved frameworks for delivering e-services. This study examined the factors influencing Pakistanis to adopt e-government services, particularly those living abroad. Online surveys (structured questionnaires) were administered primarily among Pakistani citizens, including those residing in China and Turkey, via social media networking techniques. Purposive convenience sampling was used, 599 people were surveyed, and the results were considered complete enough to analyze. Structured equation modeling (SEM) and Amos were used to interpret quantitative research results. Results show that values are strongly correlated with expectations about others’ efforts. An invaluable feature of e-government services is their simplicity of use. It may be possible for policymakers to overcome barriers to e-government by using these research findings.

Keywords: e-government services; modified technology acceptance model; e-government trust; perceived public value; behavioral intentions; environmental sustainability (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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