Realising the Corporate Social Performance (CSP) of Takaful (Islamic Insurance) Operators through Drone-Assisted Disaster Victim Identification (DVI)

Amirul Afif Muhamat, Ahmad Farouk Zulkifli, Muhammad Azman Ibrahim, Suzana Sulaiman, Geetha Subramaniam, Saadiah Mohamad and Yasushi Suzuki
Additional contact information
Amirul Afif Muhamat: Faculty of Business and Management, Universiti Teknologi MARA, Selangor Campus, Puncak Alam 42300, Selangor, Malaysia
Ahmad Farouk Zulkifli: Faculty of Business and Management, Universiti Teknologi MARA, Selangor Campus, Puncak Alam 42300, Selangor, Malaysia
Muhammad Azman Ibrahim: Faculty of Business and Management, Universiti Teknologi MARA, Selangor Campus, Puncak Alam 42300, Selangor, Malaysia
Suzana Sulaiman: Faculty of Accountancy, Universiti Teknologi MARA, Selangor Campus, Puncak Alam 42300, Selangor, Malaysia
Saadiah Mohamad: Business School, University of Southampton Malaysia, Nusajaya 79100, Johor, Malaysia

Sustainability, 2022, vol. 14, issue 9, 1-18

Abstract: The study investigates the potential for takaful operators to collaborate with the government by using drones to identify victims in the event of a mass disaster. It is critical to emphasise that takaful operators are not part of the government agencies involved in the search and rescue (S&R) operations. Nevertheless, takaful operators are part of the critical chain in the risk management process because they are the parties that will issue compensation to victims if they are takaful participants (policyholders). Through semi-structured interviews, feedback on this issue was gathered from key informants who are experts in their fields. This study included 21 key informants: first responders to an emergency or disaster from Malaysian government agencies, forensic experts, takaful association, drone practitioners (including drone pilots, Vice President (VP) of drone consultation services, and the owner of a drone company), actuarial expert, Shariah experts, regulators (representatives from the central bank), takaful participants, and accounting expert. Findings indicate that the benefits of using drones to the takaful operators are undisputable. Yet, the associated costs of using the device are the main concerns to the industry players. The middle path is to have joint funds between the takaful industry and the government to pool the funds for the national disaster management agency to employ drones for DVI needs in the event of a disaster. Thus, the findings of this study will be useful to the government and takaful association when developing future policy and guidelines for the takaful industry. Furthermore, this research adds to the body of knowledge and provides a better understanding of the subject.

Keywords: drone; disaster; takaful; social; victim; earthquake; hurricane; forensics; insurance; maqasid (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2071-1050/14/9/5440/pdf (application/pdf)
https://www.mdpi.com/2071-1050/14/9/5440/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:14:y:2022:i:9:p:5440-:d:806777

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().