Non-technical skill development strategy to enhance safety performance of railway system: an interpretive structural modelling approach

Sudarson Nayak, Sushanta Tripathy and Aishwarya Dash

International Journal of Business Excellence, 2019, vol. 19, issue 2, 168-188

Abstract: Despite massive technological advancement and up gradation in transport sector, operational safety largely depends on the front-line operator. The manager of transport industry, remains chronically stressed to ensure system safety along with productivity. It is always a challenge for them to deliver system safety while managing routine task along with providing system resilience against emergencies, abnormalities along with occasional operator's fallibility. To handle these challenges effectively, development of suitable non-technical skill for front line managers has been attempted in the paper. Generic NTS proposed could provide the necessary fillip to their technical skill and likely to enhance their overall managerial skill. This shall also demonstrable commitment for adopting NTS for the entire organisation to enhance safety and productivity.

Keywords: non-technical skill; NTS; front line managers; interpretive structural modelling; ISM. (search for similar items in EconPapers)
Date: 2019
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