The Shingo Prize for operational excellence: rewarding world-class practices

Satya S. Chakravorty, J. Brian Atwater and James I. Herbert

International Journal of Business Excellence, 2008, vol. 1, issue 4, 418-433

Abstract: Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class practices, the use of specific measurements related to quality and process improvement, the empowerment of employees and the integration of other business functions. Over the years, many companies have received the Shingo Prize, including Raytheon, Delphi Corporation, the Boeing Company, Johnson Controls and Ford Motor Company. The Shingo Prize recipients have demonstrated that the successful application of world-class practices results in increased productivity, enhanced quality and customer service and improved bottomline business results.

Keywords: Shingo Prize; lean thinking; operational excellence; world-class practices; business excellence; USA; United States; Mexico; Canada; quality improvement; process improvement; employee empowerment; operations management. (search for similar items in EconPapers)
Date: 2008
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