Identifying the predictors of business excellence: an empirical evidence from Dubai public entities

Ali Alnyeadi, Meor Azli, Mohd Faiz Hilmi, Anas Abudaqa and Gouher Ahmed

International Journal of Business Excellence, 2025, vol. 36, issue 3, 342-363

Abstract: Organisational culture is inclusive of the norms of members within an organisation. These are experienced by the individuals working within an organisation, which describes the environment at an organisation. The organisational culture norms regulate the behaviours of employees working within an organisation and influence how the objectives are accomplished in organisational culture that results in business performance. The current study examines the relationship between organisational culture and business excellence. The main results of the SPSS and PLS-SEM analysis from 338 valid samples demonstrate that empowerment, human resources orientation, improvement orientation, and interdepartmental coordination significantly influence business excellence. In contrast, the external orientation and business excellence relationship did not find any statistical support. Thus, the study benefits managers of organisations to refine cultural orientation to boost business excellence and derive prolific benefits.

Keywords: business excellence; empowerment; improvement orientation; external orientation; business results; Dubai. (search for similar items in EconPapers)
Date: 2025
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