Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis

Henry Kofi Mensah, Gilbert Anyowuo Okyere and Eric Sie Forenten

International Journal of Business Excellence, 2025, vol. 36, issue 4, 483-506

Abstract: This study tested the arguments that the relationship between HPWS and employee performance is channelled sequentially through grit and job resourcefulness, using a dataset from 234 hospitality professionals in star hotels in a developing economy in sub-Saharan Africa. The results demonstrated that HPWSs, grit and job resourcefulness have a direct effect on employee performance. Furthermore, grit and job resourcefulness partially mediate the relationship between HPWSs and employee performance. The results imply that employee performance is a function of the work environment (HR systems) and employee distinguishing qualities. The result is useful for managerial decisions in the hospitality sector.

Keywords: high-performance work systems; HPWSs; grit; job resourcefulness; employee performance. (search for similar items in EconPapers)
Date: 2025
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