Human excellence maturity model: leveraging human resource management to achieve operational excellence

Sebastiano Di Luozzo, Marco Marino and Massimiliano M. Schiraldi

International Journal of Business Excellence, 2025, vol. 37, issue 2, 237-255

Abstract: The objective of this paper is to propose a maturity framework in the human resource domain ('human excellence maturity model' - HEMM), with the aim of supporting organisations in achieving operational excellence through the adoption of human resource management (HRM) practices. The paper firstly provides an in-depth and original literature review regarding both HRM practices and the state of the art of human maturity models. Successively, a general maturity framework to assess and improve HRM processes for the achievement of operational excellence is proposed. The model structure allows one to identify the level of organisational maturity through a set of achievements, along with best practices and practical examples to translate the proposed indications into operational practices and to determine the critical areas of improvement for the organisation.

Keywords: human excellence maturity model; HEMM; operational excellence; human factor; business improvement; operations management; supply chain management. (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:37:y:2025:i:2:p:237-255

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