Guidelines to handle technology disruption for the adaptation of Thai financial institutions

Chatchai Poungsuwan, Raknarin Sanrach and Thanin Silpcharu

International Journal of Business Excellence, 2026, vol. 38, issue 3, 287-307

Abstract: This study aimed to investigate guidelines to handle technology disruption for the adaptation of Thai financial institutions and to develop those guidelines into a structural equation model. Both qualitative and quantitative studies were conducted. Questionnaires were used to collect the quantitative data from 500 executives in Thai financial institutions. Descriptive, inference and multivariate statistics were used to analyse the data. The finding indicated that guidelines to handle technology disruption for the adaptation of Thai financial institutions consisted of the four latent variables arranged in the order of the obtained means of importance as follows: business development, competitiveness, resource management and workforce management, respectively. Unequivocally, the developed structure equation modelling analysis was confirmed under the empirical data and passed the SEM evaluation criteria.

Keywords: structural equation modelling; SEM; adaptation; problem of technology disruption; Thai financial institutions; guidelines. (search for similar items in EconPapers)
Date: 2026
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