Performance measurement in collaborative networks: a proposal of performance indicators for the manufacturing industry

Rafael Henrique Palma Lima, Fabio Muller Guerrini and Luiz Cesar Ribeiro Carpinetti

International Journal of Business Excellence, 2011, vol. 4, issue 1, 61-79

Abstract: Collaborative networks are believed to bring benefits to its participants once they share risks, knowledge and profits. However, in order to obtain successful outcomes, a network must be properly designed and managed, which comprises controlling network performance. Thus, this paper puts forward a series of measurement themes and performance metrics to measure collaboration among manufacturing organisations in a network characterised by subcontracts. So as to achieve this objective, literature on collaborative networked organisations (CNOs) and performance metrics for collaboration is reviewed. Afterwards, a field study is carried out in a Brazilian network of firms that produce capital goods. A description is given on how this network is formed, managed and how its elements relate with each other. Then, a set of performance measures is suggested for each measurement theme. Finally, considerations are made on the research findings and limitations.

Keywords: collaborative networked organisations; performance measurement; industrial clusters; networks; networking; manufacturing industry; risk sharing; knowledge sharing; profit sharing; performance metrics; collaboration measurement; subcontracts; subcontracting; contracts; Brazil; capital goods; business excellence. (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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