Productising expert services of performance management

Juhani Ukko, Sanna Pekkola, Juho Valtonen, Minna Saunila and Hannu Rantanen

International Journal of Business Excellence, 2011, vol. 4, issue 2, 125-141

Abstract: The paper focuses on the packaging and productising of expert services of a performance management tool. The empirical part of the study utilises a productising process selected from current literature. The productisation process of a survey tool, conducted for the evaluation of factors behind successful operative level performance measurement, has been selected as a case of productising expert services of performance management. The constructive research method is used. The study provides guidelines that should be taken into account when productising expert services of performance management.

Keywords: expert services; service productising; service packaging; service processes; performance management; performance measurement; productisation processes; survey tools; evaluation; Finland; operative levels; business excellence. (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:ids:ijbexc:v:4:y:2011:i:2:p:125-141

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